Category: Wd my cloud home recover deleted files

WD My Cloud is really a great way for people to store and share important files, especially when they need to collaborate with different computers.

However, there is a big problem, namely how to recover data from WD My Cloud hard drive when it is dead or defective or something broken, cases like this "The plug from the case broke and being out of the warranty I lost my data. Is there any way to do WD My Cloud recovery? Actually, yes, you can to WD My Cloud recover deleted files or format recovery. Before you do it, like the above-mentioned case, you need to open the case, connect the hard drive directly with a hard drive connector, making it detected with your computer.

After then, there are 2 options for you to access to data in WD MY Cloud when it is broken or quit working or even formatted. Method 1.

wd my cloud home recover deleted files

Method 2. Step 1. Remove the hard drive from the WD My Cloud. Then use a hard drive connector to connect WD My Cloud with your computer. Making sure it is detected by your computer. Step 2. No matter data lost from your WD My Cloud due to broken, formatting, virus attack, deletion or other occasions, you can always try it. Here are some of its main features:. Click the download button to get the installation package of the WD My Cloud data recovery software.

It is available for both Windows and Mac operating system. Choose the right one according to your computer operating system. Remove the hard drive from your WD My Cloud case and use a hard drive connector to connect it with your computer, making sure your computer can recognize it. Launch the data recovery for WD My Clou program and you can see all supported files types are listed.

From there, only keep the wanted ones checked. As for other unwanted file types, you can uncheck them and click " Start ". From the next window, the WD My Cloud data recovery shows all the partitions of the internal hard drive and connected hard drives. Once the scan is complete, the WD My Cloud recovery software will display all recoverable data. The left side shows the directory, the center shows the deleted or lost files, and the right side displays the thumbnails.WD has sent me a new one and I have to send in the original.

However, I want to recover my files before doing so. Any thoughts? How do you know the drive is corrupt? Is the front LED no longer blue? If so what color is it? If the hard drive on the My Cloud really is corrupted one can remove the drive from the enclosure that may void the warranteeconnect that drive to a computer running Linux and attempt to access the drive using Linux.

Or one can pay a recovery service to recover the data. See the following WD Support page for more information on Data recovery. Yes, I plug it in, get white light that turns to solid red.

I have been over everything with WD support- including reset. I am a little peaved that I need to pay to recover my data from a third party vendor. Plus, I attempted to pursue one of the vendor options on WDs support page and my virus protection identified the flash driver update that popped up from that site as malware.

WD should be helping me get me data off of it. I was hoping someone in the forum has already done this successfully that could help guide me since WD has been less than helpful on the issue.

As mentioned above one can pull the hard drive from the My Cloud enclosure and access it with a Linux operating system or use a Linux Boot Disc. The fact is that most if not all hard drive manufactures will not cover the cost of recovering data from a damaged hard drive, WD included. One can backup the My Cloud using Safepoint v3. Here are just a few recent threads:. This situation is no different from any other hard disk manufacturer.

Warranty covers device replacement only, not data recovery. This has been the case since hard disks first appeared, and why in addition to the fact that data recovery is not always possible backups are essential. Feel peeved if you like, but you are unreasonable to do so. Your data loss is your fault for not backing up your data.

WD My Cloud Recovery - How to Recover Data from WD My Cloud Hard Drive

Support Downloads Knowledge Base. German Spanish Italian French. HGST Support. My Cloud.

How to Recover Deleted Files from WD My Cloud Personal Network Attached Storage

Bennor April 21,am 2. See this thread, last modified yesterday:. Bennor April 21,pm 5. All rights reserved.If not, does the WD My Cloud work with a file structure my windows rig will understand, so i can pull the HD out of the cloud device and plug it into my pc and do a recovery that way? No, Windows does not recognize the EXT4 partition type by default.

Is there any payware that can recover my lost files, or would i have to send it to a company endorsed by WD to get everything back? If you have backed up,you can use Windows sysytem restore to restore your files.

TestDisk can be a tool to recover a whole partition and Photorec for individual files. Can it be installed over the network, or do I need to pull the HD out and connect it to a computer? Any instructions would be appreciated. You can do this do this via SSH. Log into your webinterface and activate SSH.

SSH allowes you to interface with your device via command line. Connect via SSH to your device. You should recover lost files to another drive than the one you are recovering from. This can be done either by plugging in a usb drive or by mounting a remote drive. Plugging in a usb drive is the simplest and safer option. Thanks again. I was able to get putty working and login as noted.

From the shell it shows the root directory, but no files or other directories at all. I was expecting to see other directories where I have files. Is this normal? I want to make sure before I install the other software. Thanks again - JRE. Never mind - I figured it out. I need to connect a portable drive to the NAS next to attempt the recovery.

So far so good. MyCloud data partition uses ext4 file system. When files on this partiton are deleted it is very complicated to restore them.

wd my cloud home recover deleted files

Thanks again for the assist. I was able to get testdisk to run but it did not see the deleted files or directories.

I am running the analyze tool to search deeper, but my optimism is fading. You just have to figure out the file name. Maybe professionals have better tools to recover even older erased files that have been overwritten, but simple undelete is also possible to us common users.

What file types are you trying to recover and which settings did you use for photorec? I followed your instructions. Same thing with testdisk. Version 4.Help: so MyCloud is dead and WD sent me a new one. I bought an external hard drive enclosure installed the drive in the enclosure. I cancel and get the following message:. The volume does not contain a recognized file system Please make sure that all necessary file system drivers are loaded and that the volume is not corrupted. If the drive is corrupted then one can attempt to run recovery software on it.

There are other threads that discuss that issue. Do a forum search and you should find several threads recovering data. Select one of the options mentioned above and search away, plenty of options and how-tos out there. So I would need to find someone running that system?

Once booted the Linux boot disc will attempt to read and mount the My Cloud hard drive partitions. There are methods of reading the My Cloud hard drive within Windows but it involves installing additional software and drivers which may not properly read and write to the My Cloud Linux formatted hard drive partitions.

I had had trouble, my windows computer kept crashing when I tried Ubuntu, but I found Diskinternals Linux Reader and installed on my computer. Thanks for posting this. Could you walk me through how you transferred your data to another drive? That makes sense. I ultimately have to return the unit to WD. How did you open it without damaging it?

Diskinternals is the solution. Hi RolandRthanks for posting that follow up mate. I am currently doing the same and using the program you linked though there are others … fingers crossed I am able to recover the files.Searched the web for way to recover the files. It refers to sync which I dont use. Checked the WD login for the deleted folder, cannot find it. If so look in there - it should be accessible as a separate share or via the web file browser in the dashboard. I was looking for the recycle bin.

Found one in my PC drive but cannot find it in My Cloud drive. AA Where is the recycle bin located in the dashboard? Cannot find it in Settings Utilities.

Installed 2 programs for file recovery. But both are not for network drive access in the free version. Need a paid version for network drive access. Realised now what I did years back. I copied some of the photo big folders to DVD disks and then deleted these big folders from the PC hdisk. Very glad that I still have the Japan holiday photos.

My wife would use that to demand another Japan holiday if the photos and memory were all gone! One action for me to follow up. On the main dashboard page go to the settings menu and the general tab. Support Downloads Knowledge Base. German Spanish Italian French. HGST Support.Please note that there is NO guarantee that this will work for your specific situation. Also note that step 2 will void your warranty. Be advised that you have other options such as professional data recovery services you can pursue if you do not want to follow this procedure.

First off…a little history. The files accidentally deleted were family photos and videos that were taken over the holidays.

Recover deleted files from WD My Cloud

Fortunately, I discovered my error quickly and took the following actions:. Shutdown the My Cloud immediately. This will prevent other processes from writing information to disk, and will increase your odds for a successful recovery effort.

Disassemble the My Cloud, and pull out the hard drive. This step needs to be performed as we have to get the hard drive connected to another system to run our recovery tools. I found the following video on YouTube to be helpful with disassembly.

wd my cloud home recover deleted files

Checkout the comments underneath the video for additional helpful information:. This ensures you have a fallback option in case something goes wrong during recovery. In my case, I used the following device to clone the My Cloud drive to another drive. There are many other options which will also work as well. After you have successfully cloned your original My Cloud drive, set the original aside and use your cloned drive for the remaining steps.

If you are using Windows, the OS should recognize the physical and logical drives partitions. NOTE: You may get prompted to format unrecognized drive s. Again, there are many good options out there that will work for Windows or Linux. Read reviews and go with the one you think is best. I used the following on my Windows 7 system. Best of luck with your recovery efforts. Please reply back and let me know if you found this helpful! You are right…getting the drive out was a pain, but once that was done, the data recovery portion went relatively smooth just a bit time consuming.

The video was not very helpful in opening the case - I broke the plastic camps - not a big deal, I really want to recover my deleted folder. Once I removed the case, I found that there were metal pins on both sides of the hard drive that hold it in the case.

How to Recover Data from External Hard Drive

Those pins look riveted in place. With the pins in place, the drive will not sit in my SATA docking station. Did yours have the same pins? Also, after recovering your files, were you able to put the drive back together and still use it? You guys need to note that even if you get it back together, and it looks okay, you have still voided your warranty. Our RMA unit knows to look for case tampering, and will reject the drive if they find what they normally look for. Support Downloads Knowledge Base.

German Spanish Italian French.Recover deleted files from WD My Cloud nas after Virus attack,Recycle bin clear,disk cleanup,Press shift del by mistake,permanently empty recycle bin,shift delete ,accidentally deleted by a mistake. Use "unformat" to recover files from formatted WD My Cloud nas after quick format,full format,accidentally formatted,reformatting,High-level formatting,Low-level formatting.

And if the size or position of WD nas partition is changed by format,It can not recover with "unformat"so you can use "recover partition"mode. Use "undelete" to recover deleted files from WD My Cloud nas after Virus attack,Recycle bin clear,disk cleanup,Press shift del by mistake,permanently empty recycle bin,shift delete ,accidentally deleted by a mistake. Use "Full Scan" to recover deleted files from WD My Cloud nas which can not be found with "undelete" and "unformat" and "recover partition",after showing an error,display as raw file system,unformatted,unknown partition,unpartitioned,needs to be formatted,or the file system is not exfat,not fat32,not ntfs.

File deletion is a way of removing a file from a computer's file system. Examples of reasons for deleting files are: Freeing the disk space Removing duplicate or unnecessary data to avoid confusion Making sensitive information unavailable to others. This is how data recovery programs work, by scanning for files that have been marked as deleted. As the space is freed up per byte, rather than per file, this can sometimes cause data to be recovered incompletely.

Defragging a drive may prevent undeletion, as the blocks used by deleted file might be overwritten since they are marked as "empty". The accident can be caused by many reasons, for example, using the wrong file system, partition issues on your external drive, driver issues in Windows, dead USB ports, or some other unknown reasons.

Next we will show you how to fix all these external drive not recognized problems in Windows. Recover data from lost partitions due to re-partition, boot manager, improper clone, system re-installation, disk accident etc. Select the "Recover Partition " or "unformat" or "undelete" or "full scan".

Recover deleted files from WD My Cloud. All Rights Reserved.